1. Introduction

At Pink Tower, we strive to ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be requested and processed.

2. Eligibility for Refunds

• Refunds are available for transactions where products or services are not delivered as promised.
• Refund requests must be submitted within 14 days of purchase.

3. Non-Refundable Transactions

• Digital products or services once delivered.
• Customized orders or items specifically tailored to the customer.
• Charges related to payment processing fees.

4. Process for Requesting Refunds

• Contact us at ptcc2003@outlook.com with your order details and reason for the refund.
• We will review your request within 5-7 business days and notify you of our decision.

5. Refund Method

• Approved refunds will be processed using the original payment method.
• It may take 7-14 business days for the refunded amount to appear in your account.

6. Changes to Refund Policy

We reserve the right to update this Refund Policy. Any changes will be posted on our website.

7. Contact Us

For questions about refunds, email us at ptcc2003@outlook.com